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The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. |
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Requirements of own work role may include: | Level of responsibility Organisation guidelines Individual awards and benchmarks Legislation relevant to work area Accreditation standards |
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Organisation policy on confidentiality may relate to: | Storage of records Destruction of records Access to records Release of information Verbal and written communication |
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Organisation procedures, policies, awards, standards and legislation may include: | Australian Council on Healthcare Standards Home and Community Care Standards NATA accreditation National Health and Medical Research Council (NHMRC) guidelines for infection control in health care settings Federal and State legislation Quality management policy and practice Current Australian Standards Aged care accreditation standards Accreditation and service provision standards of other relevant industry organisations Relevant health regulations and guidelines, policies and procedures, including child protection |
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Communication strategies may include: | Active listening Appropriate language Appropriate communication aids Appropriate modes of communication Appropriate demeanour and body language Appropriate tone and presentation Observation Questioning, clarifying, advising Providing appropriate and accurate information |
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Promoting positive client relationship may include: | Acknowledging and greeting courteously Identifying client needs and attending to them in a timely manner Handling complaints sensitively, courteously and as per practice protocols Demonstrating respect for clients' time |
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A client-centred approach to health includes: | Putting clients and carers at the centre of service delivery Including clients in decision-making relating to their health care Involving clients in discussions about service delivery options and issues Obtaining client consent to examine, treat or work with them Effective customer service |
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Employee rights and responsibilities may relate to: | Duty of care responsibilities Leave entitlements Attendance requirements Obeying lawful orders Confidentiality and privacy of organisation, client and colleague information Adherence to OHS Protection from discrimination and sexual harassment in the workplace The right to union representation |
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Issues requiring mandatory notification may include: | Protection of children and others identified to be at risk Issues defined by jurisdictional legislation and/or regulatory requirements Issues specifically identified by under organisation policies |
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Improved work practices may relate, for example to: | Enhancing outcomes for clients Enhancing sustainability of work, such as efficient and effective work practices in relation to: use of power use of resources, including for administration purposes waste management and recycling practices Enhancing safety of staff and clients |
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Identifying and implementing improved work practices may include: | Reporting and implementing suggested improvements Seeking and addressing customer feedback Monitoring tasks Responding to surveys and questionnaires Assessing/observing/measuring environmental factors Checking equipment |
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Employer rights and responsibilities may relate to: | Legislative requirements for employee dismissal i.e. Workplace Relations Act Legislative requirements to provide a safe work environment free from discrimination and sexual harassment (see State and Commonwealth anti-discrimination legislation) Enterprise workplace agreements Relevant State and Territory employment legislation i.e. wage rates, employment conditions |
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Designated knowledge/skill development may relate to: | Hazard control OHS Manual handling First Aid Cultural awareness Infection control Cardiopulmonary resuscitation emergency response and notification protocols Fire emergency response procedures for notification and containment of fire, use of fire fighting equipment and fire safety procedures Security procedures Quality improvement policy and practice Discrimination, harassment and bullying in the workplace Formal and informal resolution of grievances Waste management Customer service Communication, conflict resolution Others |